Services

• Sales ID™

  A Choice Connect customer management specialist will make contact with your open sales leads; identify decision readiness and re-connect customer and business. We also have lead generation specialisation for most consumer markets.

• Survey ID™

  A Choice Connect customer service specialist will make contact with your customers and provide feedback via the assessment platform on key survey measurements. Choice Connect has various programs that can be further tailored to align with the needs of your business.

• Campaign Q™

  Any type of campaign requiring customer contact expertise is where we can help. We can also assist develop and execute campaigns and measure campaign outcomes.

  Our skilled Call Value Management™ specialists will connect with your customers. Whether connecting for sales, service or specific campaigns, Choice Connect can Re-connect business and customer.

  Choice Connect’s intelligent scripting reduces caller dissonance by using a conversational script technique– still delivering the key message without the robot-like call centre approach.

• Open Home Connect™ - Real Estate

  Choice Connects Open Home is a virtual online plug in to Choice Connect’s industry tailored Call Value Management™ platform.

  The open home buyer is registered in the portal, where the agency can activate their communication strategy at the same time the buyer is viewing the property.

  For example: the visitor is registered on entry to the open home and receives an email/SMS notification thanking them and providing the property overview, managing agent details and is prompted to make an offer.

  The buyer has answered yes on registration, they are listing a property. Open Home Connect™ will send an alert to the agent, they have a listing opportunity in the home and SMS/email the buyer that there is an agent available to discuss the property and their listing requirements. The buyer can also activate a listing evaluation for their property by responding to the SMS/email.

  All information is captured and synced with Choice Connect’s Call Value Management™ platform for agency follow-up and for use in future direct marketing campaigns.

• Compliance plus™ - Financial and Legal Services

  Our integrated technologies and best of best call management programs will ensure all your customer information/communication compliance requirements are secured with inbound and outbound call tracking, recording, reporting and compliance evaluation.

  Today’s litigious environment and legislative and licensing requirements makes it impossible not to be completely thorough in your businesses customer management and compliance process; commencing with the time the client first calls your business.

  Compliance plus™ is a virtual online plug in to Choice Connect’s industry tailored Call Value Management™ platform and acts as a your businesses guardian angel.

• Chit-chat

  Choice Connect's 24/7 live customer chat is there to support your business day and night with peace of mind knowing Choice Connect's online Chit-chat team will deliver your web chat strategy. Whether it be providing information, booking appointments or simply talking to your customer whilst your business is closed, your website never sleeps and nor do we.